FAQ's
Frequently Asked Questions
1. How can I track my order
To check the status of your order, click on ‘Track your order’ to see the real-time updates.
2. How long will it take to ship my order?
We strive to process and ship every order within 48 business hours. You can expect to receive your order in 6 -7 business days depending on your location.
The delivery timeline depends upon the delivery address of the customer.
For metros cities & Tier 1 cities, it may take 3-4 business days, whereas for Tier 2 & 3 cities & rural areas, it may take 6-7 business days.
Note - For any alteration and customizations that needs to be done to the product, shipping time may vary. Please contact us for the time frame.
3. What do I do if I received a Tampered box?
If your package has been opened or tampered with, we request you to not accept the shipment and immediately inform our customer support team at 08076939236 or support@mamastreet.in
4. What do I do if I receive a Damaged/Wrong Product?
If you have received a damaged product, please reach out to our customer support team immediately at 08076939236 or support@mamastreet.in
- a) You should ensure the product is unused
- b) Share images of the Wrong/Damaged Product (Try to capture the damaged area of the product)
- c) Please contact us with the issue and the images of the product within 24 hours of receiving the shipment.
5. Are the colours of the products shown on the website accurate?
The colours of the products on our website have been portrayed as accurately as possible, however, monitors and screens of electronics devices differ in their display of color, so it may slightly vary depending on the display screen.
6. What do I do if an item from my order is missing?
Kindly reach out to our customer support team as soon as your order is delivered at 08076939236 or support@mamastreet.in
7. Why is my order being Cancelled?
We generally do not cancel orders but due to unforeseen circumstances sometimes we may have to cancel an order. Our support team will keep you posted if your order has been cancelled and will provide alternate solutions.
8. What is your cancellation policy?
If you wish to cancel your order you can reach out to our customer support team within 24 hours at 08076939236 or support@mamastreet.in
9. I just cancelled my order when will I receive my refund?
For prepaid orders refund will be processed within 2-3 business days after the order is cancelled. The refund will be credited via the same payment mode used to place the order.